The rules of the road for working with Courtney Turner-Serrano and using Perfectly Unacceptable. Written in plain language, because legal documents shouldn't require a law degree to understand.
These Terms of Service govern your use of this website and any services offered by Courtney Turner-Serrano, including QA consulting and compliance auditing services, downloadable templates sold through this site, and Perfectly Unacceptable — an AI-powered IEP advocacy tool currently in development.
By visiting this site, engaging services, purchasing a product, or joining the Perfectly Unacceptable waitlist, you agree to these terms. If you don't agree, that's okay — please don't use the services.
The short version: Work with us in good faith, understand that QA findings are professional opinions not legal guarantees, and understand that Perfectly Unacceptable is an advocacy support tool — not a lawyer, not a guarantee, and not a substitute for qualified legal counsel when you need it.
All QA consulting and compliance auditing services are performed by Courtney Turner-Serrano as an independent contractor. The scope of each engagement is defined by the service tier selected or agreed upon in writing prior to starting work. Any work outside that scope — additional test cycles, new platforms, extended timelines — requires a separate agreement.
All findings, reports, and recommendations represent Courtney's professional judgment based on the testing performed, her clinical and QA experience, and her understanding of applicable regulations at the time of the engagement. Courtney is not a licensed attorney, and nothing in a QA report constitutes legal advice.
Regulatory compliance landscapes change. A finding that a feature is compliant as of the date of the audit does not guarantee future compliance if regulations, platforms, or product behaviors change.
Turnaround times stated in service tiers (e.g., "2–3 business days") are estimates based on typical engagements. Complex findings, scope clarifications, or platform access issues may extend timelines. You'll be notified promptly if something affects your timeline.
Payment terms are specified at the time of engagement. For fixed-price audits, payment is due before work begins. For custom engagements, a deposit may be required. All sales are final unless the deliverable materially fails to meet the agreed scope — in which case, reach out directly and we'll make it right.
Courtney treats all client information — including app access, internal documentation, and findings — as confidential. She will not disclose client-specific findings publicly without written permission. Courtney may reference the general nature of work (e.g., "healthcare app compliance audit") in portfolio summaries without identifying clients unless separately agreed.
Templates purchased through this site are for professional use by the purchaser. You may use, adapt, and apply them to your own work. You may not resell, redistribute, or pass them off as your own original work. Each template is sold as-is — you're buying a professional starting point, not a guarantee that any particular regulatory body will be satisfied by its use.
All sales are final. If you have a technical problem accessing a purchased file, contact us and we'll help you get it.
⚠️ Important: Perfectly Unacceptable is currently in development. The tool does not yet exist as an active product. Joining the waitlist means you'll be notified when it launches — not that you're accessing anything today. These terms apply to the tool once it launches, and to use of this site in the meantime.
Perfectly Unacceptable is an AI-powered advocacy support tool designed to help parents and guardians of children with IEPs navigate the special education system. It is intended to provide information about laws, rights, and processes — and to help users organize, document, and communicate their advocacy efforts.
This tool does not provide legal advice. It is not a substitute for an attorney, a professional special education advocate, or a licensed educational consultant. Information provided by the tool — including summaries of IDEA, FAPE, state regulations, and district funding data — is provided for informational purposes only and may not reflect recent legislative changes or the specific circumstances of your case.
We work hard to keep information accurate and up to date, but we cannot guarantee it. Laws change. Districts interpret regulations differently. Courts issue new decisions. Always verify critical legal information with a qualified professional before taking action.
Using Perfectly Unacceptable — including drafting complaints, tracking IEP changes, or referencing the tool's legal summaries — does not guarantee any specific outcome in your child's IEP process, complaint investigation, or due process proceeding. Outcomes depend on many factors outside our control, including the specific facts of your situation, your state's laws, your school district's practices, and decisions made by administrators, mediators, or hearing officers.
We believe deeply in what this tool can do for families. We also believe in being honest: this is a tool to support your advocacy, not a magic solution. Your fight still requires your voice.
Perfectly Unacceptable uses AI to process and present information. AI tools can make mistakes. They can misread documents, misinterpret ambiguous language, or apply general legal principles in ways that don't match your specific situation. You should always review AI-generated content carefully before acting on it — and consider it a starting point, not a final answer.
We are committed to building this tool responsibly — with transparency about what it can and cannot do, with clinical QA rigor applied to its outputs, and with the real needs of real parents guiding every feature decision.
By using Perfectly Unacceptable, you agree to:
Joining the waitlist requires providing your email address. We'll use it to notify you when the tool launches and to occasionally ask for your input on features. You can unsubscribe at any time. See our Privacy Policy for details on how this information is handled.
The IEP Advocacy Tool offers three membership tiers: Free ($0/month), Advocate ($19/month), and Champion ($29/month). Each tier provides access to different features as described on the membership page. Membership is billed monthly through Stripe. You may cancel at any time; cancellation takes effect at the end of your current billing period.
Every Champion membership ($29/month) funds one sponsored seat — full Champion-level access for a family who cannot afford a paid membership. Sponsored seats are not a trial and are not a reduced version of the product.
Duration: Each sponsored seat is granted for a 12-month term beginning on the date of activation.
Renewal: At approximately month 10, we will contact you to confirm continued need and gather feedback. Renewal is subject to (1) continued availability of a funding Champion seat and (2) active use of the platform during the prior term. Renewal is not guaranteed.
Grace period: If a sponsored seat cannot be renewed — whether due to loss of funding or inactivity — the sponsored family will receive a 90-day grace period with continued full access, plus priority placement on the waitlist for the next available seat.
Usage monitoring: Sponsored seat usage is reviewed monthly to ensure seats are actively serving families in need. Seats that show no activity for 60 or more consecutive days may be flagged for review. We will always contact you before making any changes to your access.
Non-transferable: Sponsored seats are assigned to a specific family and cannot be transferred. Only Perfectly Unacceptable administrators may reassign a seat.
Organizations may purchase seat bundles to provide IEP advocacy tools to the families they serve. Partner agreements require a 12-month minimum commitment, billed monthly.
Seat management: Partner organizations manage their own seat assignments — including reassigning unused seats to new families within their network.
Included free seats: Each partner tier includes a number of complimentary seats as part of the bundle. These seats remain active for the duration of the partnership and are not time-limited trials.
Partnership termination: If a partnership ends, all families on partner-funded seats will receive a 90-day wind-down period with continued full access, along with the option to convert to a paid plan or apply for a community-sponsored seat.
Non-transferable: Partner seat bundles are tied to the purchasing organization. Individual families cannot transfer their seat to another organization's pool.
All content on this website — including text, design, case study reports, templates, and the Perfectly Unacceptable concept and branding — is the intellectual property of Courtney Turner-Serrano. You may not reproduce, distribute, or use this content without written permission, except as otherwise specifically noted (such as for purchased templates).
If you'd like to quote, cite, or reference our work — especially the case studies or advocacy materials — please reach out. We're generally happy to say yes when asked properly.
To the fullest extent permitted by applicable law, Courtney Turner-Serrano and Perfectly Unacceptable are not liable for any indirect, incidental, consequential, or special damages arising out of or related to your use of this site or our services — including but not limited to IEP outcomes, employment decisions, or actions taken based on information provided by the tool.
Our total liability for any claim arising out of a consulting engagement is limited to the amount paid for the specific engagement giving rise to the claim.
This limitation does not apply to gross negligence or intentional misconduct.
These Terms are governed by the laws of the State of Connecticut, without regard to conflict of law principles. Any disputes arising from these Terms or the services described herein will first be addressed through good-faith direct communication — please reach out before involving lawyers or filing anything.
If a dispute cannot be resolved through direct communication, it may be submitted to binding arbitration in Connecticut, unless you are a consumer who would prefer to resolve the matter in your local small claims court, in which case that right is preserved.
As Perfectly Unacceptable develops from waitlist to active product, these terms will be updated to reflect the actual service being offered. Material changes will be communicated via the "Last updated" date above, and for significant changes, directly to users who have opted in to communications.
Continued use of this site after changes are posted constitutes acceptance of the updated terms.
These are meant to protect both of us and be fair to everyone. If something feels unclear, confusing, or like it doesn't cover your situation, just ask. We'd rather answer your question than have you click away confused.
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